Fair Use Policy | Dual Global Mobile
Dual Global Mobile may revise this Fair Use Policy from time to time by posting a new Fair Use Policy as the needs arise and in compliance with our roaming partners request. Typically, Dual Global Mobile offers both Prepaid and Post-Paid Plans with monthly metered and unmetered data allotments covering 200+ countries and in roaming agreements partnership with 500+ networks worldwide.
FAIR USE POLICY
Dual Global Mobile as part of our continuing effort to provide the best experience to all of our customers, has created this Fair Use Policy. This Fair Use Policy states important requirements regarding your use of the Dual Global Mobile service. This Fair Use Policy also discloses information about Dual Global Mobile’s network performance, network management practices, and network security. You should read this carefully as it contains important information. Dual Global Mobile may revise this Fair Use Policy from time to time by posting a new version of this document on https://www.dualglobalmobile.us/fair-use-policy or any successor URL(s). All revised copies of this Fair Use Policy are effective immediately upon posting. Accordingly, customers should regularly visit Dual Global Mobile Website.
At Dual Global Mobile, our goal is to give each customer the fastest service possible at the best value. We are always striving to develop programs and policies to make that possible. Our Fair Use Policy is designed to help ensure the best speeds for the vast majority of our customers, while minimizing any inconvenience caused by our network management practices. To ensure that all customers have equitable access to the Dual Global Mobile network, Dual Global Mobile has established usage levels that limit the amount of data that a customer can upload and download within stated periods of time, as described further below.
If you subscribe to rate plans, services or features that are described as unlimited, you should be aware that such “unlimited” plans remain subject to Dual Global Mobile’s excessive use, and disproportionate roaming, and this Fair Use Policy. If user’s usage of the services (including unlimited plans of any kind) on other carriers’ networks (roaming or off-network usage) is greater than fifty percent (50%) during any 72 hours during a 30-day period, measured from the start date of a user’s contract, Dual Global Mobile may at its option terminate user’s wireless service or access to data Services, deny user’s continued use of other carriers’ coverage, or change user’s plan to one imposing usage charges for roaming usage. Except with a Dual Global Mobile Tethering rate plan or feature, you may not use a phone (including a Bluetooth phone) as a modem in connection with a computer, PDA, or similar device. A violation of this policy is grounds for termination of your service without notice in Dual Global Mobile’s sole discretion.
Unlimited Plans – Countries & Networks and Zones
In addition to violation of our unlimited plan usage policy, note that unlimited DATA for the Global eSIM and that of the physical SIM Card also have some sort of usage cap for DATA, Voice and SMS in certain countries and networks and zones. For example, the following are countries within a specific zone that there may be some sort of unrestricted usage and restricted usage cap if for the latter, the usage exceeds the first 75GB for the unlimited DATA plans:
– Zone 1 (Comprises of the United States, Canada, Mexico)
– Zone 2 (Comprises of the United Kingdom and most of Western Europe, Australia & New Zealand)
– Zone 3 (Comprises of South America, Central America, the Caribbean Islands and the Oceania Islands)
– Zone 4 (Comprises of Africa and the Middle East countries)
– Zone 5 (Comprises of Asian countries)
On some networks in some countries, unlimited DATA usage is NOT RESTRICTED even after exceeding the first 75GB usage is reached, while on some networks in some countries, unlimited DATA usage is RESTRICTED after the first 75GB usage is reached.
Dual Global Mobile’s Post-Paid Plans include differing amounts of monthly data allotments dependent on your choice of Post-Paid Plan. Typically, Dual Global Mobile offers Post-Paid Plans with monthly data allotments in increments of 1, 2, 4, 5, 6, 8, 10, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30 and up to 50 gigabytes. Monthly data allotments are good for your 30-day billing cycle. Unused data does not roll over to the next month. We will notify you by text and/or email when you reach 75%, 85%, 95%, of your monthly data allotment and again when you reach 100% of your monthly data allotment. Once you use your monthly data allotment your data feature will not work until the next monthly billing cycle unless you purchase an additional data “Bolt-On” available in incremental amounts. Purchased data Bolt-On’s are good until your next billing cycle. When you start a new billing cycle unused data from a purchased Bolt-On does not roll over and is forfeited. Whatever Post-Paid Plan you have, or whatever additional data Bolt-On you may purchase, Dual Global Mobile does not reduce your bitrate transfer speed (i.e., throttling of data speed).
If you subscribe to a Pre-Paid Plan you may purchase incremental amounts of data. Typically, Dual Global Mobile offers 2, 3, 4, 6, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26 and up to 30 gigabyte Data Bundles. Data Bundles are good for 30 days from date of purchase. Unused data does not roll over to the next billing cycle. Whatever plan you purchase, Dual Global Mobile does not reduce your bitrate transfer speed (i.e., throttling of data speed). We will notify you by text and/or email when you reach 75%, 85%, 95%, of your purchased Data Bundle and again when you reach 100% of your purchased data Bundle. Once you reach the limit of your purchased Data Bundle your data feature will not work unless you have a credit balance on your account in which case your data feature will continue to work and Pay As You Browse (Use of data) will be charged against the credit balance on your account. You may purchase additional Data Bundles at any time.
Voice (Incoming Calls)
If your subscription includes a Free Incoming Call on the +44UK phone number as pertaining to some SIM Cards subscription plans where you earn a commission in monetary terms for call termination, Dual Global Mobile expects that free incoming calls does not equally mean open-end call receiving spanning more than 6 hours out of a 24-hour duration consecutively for more than 7 days. Violation of this FUP (Fair Use Policy) may result in terminating your SIM subscription aspect of the Free Incoming Call to regular Incoming Call where you are billed as per our standard rates for incoming calls.
Measuring Actual Usage
While measuring Actual Usage Dual Global Mobile reviews the amount of each customer’s data usage to calculate the amount of traffic associated with that customer.
Please note that your data usage total will depend how you use your data. Data usage increases if you use large quantities of music files, full software applications, or engage in similar high-bandwidth activities.
Approximate Data Usage Examples
Basic information and examples showing the approximate data usage for several common Internet activities appear below.
Use Approximate Size
- E-mail (1 text page without attachments) (3KB)
Based on this assumption, you would need to send and/or receive approximately 699,050 e-mails in a month to reach 2 GB
- Word Document (5 text pages) (70KB)
Based on this assumption, you would need to download approximately 29,959 Word Documents in a month to 2 GB
- Web Page (150KB)
Based on this assumption, you would need to look up approximately 13,981 web pages in a month (or over 1,000/day) to reach 2 GB
- Digital Photo (500KB)
Based on this assumption, you would need to download approximately 4,194 low resolution digital photos in a month to reach 2 GB
- PowerPoint Presentation (20 pages text & light graphics) (3MB)
Based on this assumption, you would need to download approximately 6821 PowerPoint presentations in a month to reach 2 GB
- One hour of standard music streaming (60MB)
Based on this assumption, you would need to download approximately 34 hours and 0 minutes of standard music streaming to reach 2 GB
Note: The above examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary.
The actual speeds that you experience can vary depending on a number of factors, including the type of device you are using, the websites or applications you are accessing, the time of day, network congestion, and other factors in the transmission path from your device to the Internet endpoint that you are accessing. You may also experience slower network speeds if a cell tower or area is experiencing more data usage than normal, which overburdens that tower or area. Coverage limitations may also affect your actual network speed. Coverage can be affected by such things as terrain, weather, foliage, buildings, signal strength, customer equipment and other factors. Coverage indoors may also vary.
Dual Global Mobile estimates that the typical Dual Global Mobile network speed range is 144kbps to 14.4mbps for 3G service. These estimated ranges are based on field measurement data collected by Dual Global Mobile. In addition to the performance factors identified above, network performance may vary based on “roundtrip latency,” which refers to the average time for a data packet to travel from your device to an Internet destination and back again. Dual Global Mobile estimates that the roundtrip latency is 500 to 800 ms for 3G service. The above speeds and latency figures are approximations only.
Network Management and Security
To help ensure equitable access to the Dual Global Mobile network for all customers, Dual Global Mobile has implemented some network management practices. Dual Global Mobile has implemented optimization and transcoding technologies to more efficiently transmit data. These techniques include caching data, delivering content “just in time,” compressing data, and re-sizing video for the device, which may affect the appearance of the content being displayed.
To ensure that peer-to-peer traffic does not unreasonably hamper our customers’ ability to access the Internet, we limit the aggregate bandwidth available to transmit peer-to-peer traffic to one percent of total available bandwidth during that period of peak usage. As a result of this aggregate bandwidth limitation, customers seeking to send or receive peer-to-peer traffic during the period of peak usage may experience significantly slower throughput speeds compared to other types of traffic. Although, as noted above, a wide variety of factors will determine actual speeds in any given instance, the actual speeds for peer-to-peer traffic during the period of peak usage may fall below 144 kbps for 3G service.
Dual Global Mobile allows use of all GSM devices that are programmed to operate on the Dual Global Mobile network, that receive a Dual Global Mobile signal, and that have paid for service to be activated on the Dual Global Mobile network. Except with a Dual Global Mobile Tethering rate plan or feature, you may not use a phone (including a Bluetooth phone) as a modem in connection with a computer, PDA, or similar device. A violation of this policy is grounds for termination of your service without notice in Cellular One’s sole discretion.
Dual Global Mobile’s network management practices are agnostic to the content that traverses its network and to the websites that provide that content. Notwithstanding the foregoing, Dual Global Mobile may block traffic that violates its Fair Use Policy.
The FCC has indicated that service providers offering “specialized services,” which share bandwidth with broadband Internet access services but provide distinct functionalities, must describe the impact of such services on the performance of your broadband Internet access service. Although the FCC has not defined the term “specialized services,” point to point Internet service, or tethering, could be considered examples of such a service.
Dual Global Mobile designs and manages its network in a manner intended to enable the delivery of quality service regardless of the specific applications you are enjoying at any given time. Nevertheless, as with any service that makes use of shared network capacity, it is possible that heavy use of, including but not limited to, file transfers, online gaming, streaming during periods of network congestion or simultaneous heavy use of Internet access could impact the throughput speed at which online content is delivered to your device. Dual Global Mobile monitors network usage and seeks to augment capacity as necessary to enable customers to use all of our services with minimal adverse impacts from network congestion.
Last Updated: May 3, 2020