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Terms of Services - General terms of Use and Services
GSM, WiFi, Phone Systems Global & Cell Phone Accessories Terms of Services & General Conditions
Dual Global Mobile

1a). Dual Global Mobile Smart SIM Cards & Airtime/Credit Purchase, Usage and Airtime consumption 
1b). Cell Phone & Accessories – Preserva Phone, DualMultipurpose SIM Card Holder, DualMultipurpose Adapter, DualSmart Phone & other Cell Phone & Accessories
1c). Our Reserved Rights of inability to ship Unavailability of Bonus Cell Phone Accessories & Products
1d). Global WiFi Roaming Plans
1e). Phone Systems Global plans

2. Services
3. Warranty
4. Terms and General Conditions
5. Downloading
6. Prohibited Activities
7. Pricing
8. Returns/Refunds
9. Cancellation/Return/Refund Policy
10. Dual Global Mobile Smart SIMs
11.Warranty
12. Replacement or Lost of Defective SIM
13. Pictorial Representation
14. Shipping & Handling
15. Termination
16. Governing Laws
17. Registered Office

1a). Dual Global Mobile Smart SIM Cards & Airtime/Credit Purchase, Usage and Airtime consumption: 

If the Dual Global Mobile Smart SIM listed in this website and associated websites is defective or dead upon arrival, due to unforeseen circumstances resulting in the malfunctioning of the Dual Global Mobile Smart SIM Card, which is very unlikely in most circumstances; you may return the SIM Card within 60 days of receipt as long as the SIM is in the same condition in which it was received. Exception is that of Dual Global Mobile Airtime/Credit Purchased. Return/Refund Policy of Airtime/Credit Purchased for use is indicated somewhere down this document.

1b). Cell Phone & Accessories – Preserva Phone, DualMultipurpose SIM Card Holder, DualMultipurpose Adapter, DualSmart Phone & other Cell Phone & Accessories:

If any of Dual Global Mobile Cell Phone & Accessories such as the Preserva Phone, DualMultipurpose SIM Card Holder, DualMultipurpose SIM Adapter, DualSmart Phone & other Cell Phone & Accessories listed in this website and associated websites is defective or dead upon arrival due to unforeseen circumstances resulting in the malfunctioning of the product which is very unlikely in most circumstances; you may return the product within 60 days of receipt as long as the product is in the same condition in which it was received. 

1c). Our Reserved Rights of inability to ship Unavailability of Bonus Cell Phone Accessories & Products: Preserva Phone, DualMultipurpose SIM Card Holder, DualMultipurpose SIM Adapter & other Cell Phone & Accessories:

Please, note that bonus products [Preserva Phone, DualMultipurpose SIM Adapter, DualMultipurpose SIM Card Holder, etc.] could be discontinued at any time without prior notice and once discontinued, we have no obligation whatsoever to refund any customer any money for the value of any or all of the bonus products given out free with the order of the Dual Global Mobile Smart SIM. Your Dual Global Mobile [DGM] Smart SIM may come with or without the bonus products. For refund policies, please see our website for details.

1d). Global WiFi Roaming Plans
The Global WiFi internet access provided by Dual Global Mobile [DGM] in partnership with network providers globally indicated in this website and associated websites may have some limitations or restrictions or may not be accessible in some areas, platforms or locations or even some in countries due to governmental regulations in some or those jurisdictions or may have some network disruptions due to unforeseen circumstances or inability of our major or one of our global WiFi network providers, which rarely occur, you agree not to hold Dual Global Mobile or its partner network provider responsible and you may continue using the WiFi access in other hotspots locations where access is available during the validity duration of the voucher code. You may not be compensated or have your Global WiFi subscription payment refunded if there are some recorded successful WiFi access transactions recorded in the voucher code statement. However, you may be compensated or have your Global WiFi subscription payment refunded if you were unable to access the WiFi internet in any of the hotspot locations worldwide within 7 days for a 7-day pass, 30 days for a 30-day pass, 90 days for a 90-day pass, 180 days for a 180-day pass or 365 days for a 365-day pass. The voucher code sold to you would provide an automated transaction history of the code for the validity duration the WiFi internet were access successfully or not across the various hotspots locations and networks you roam on globally.

1e). Phone Systems Global Plans
You agree to make use of the Phone Systems Global plan subscribed for with the recommended/compatible device(s) in order to effectively enjoy the Phone Systems Global plan. If the inaccessibility of any of the Phone Systems Global plans subscribed for (during validity duration of the subscription) emanating from your end due to your inability to make use of the recommended compatible and/or specified phone handset or tablet or desktop, Dual Global Mobile nor its parent organization or other divisions would be held responsible and there would be no refund of the subscription fee for that month or plan neither the initial set-up fee paid for the account. Dual Global Mobile may not be held responsible if you were unable to access any of the Phone Systems Global plans (Smartphone System Global, Officephone System Global, Toll Free Numbers, Local Telephone Numbers, etc.) after subscription payment in any of the coverage countries or you were unable to access or make use of the telephone numbers due to technical issues or problems emanating from our end. However, at such circumstances, you may be refunded the subscription fee, less any initial set-up fee. 

2. Services:
i) General
Dual Global Mobile will only be responsible for marketing and providing voice transmission services including: outgoing calls, incoming calls and where applicable recharging of airtime credit to any Dual Global Mobile Smart SIM. However, local carriers reserve the right to change their tariff rates and coverage areas/countries at any time without prior notice. They reserve the right to increase or decrease the amount of airtime included with each SIM without prior notice. The local carriers also reserve the right to change, remove or add any of the services provided through the SIM card at any time without prior notice.

ii) Advertisements:
While Dual Global Mobile takes responsibility for its own adverts’ contents display on this website and its associated websites for adverts regarding its own products and services, other adverts’ contents display by third party advertisers on Dual Global Mobile websites and its associated websites are solely the responsibility of those third party advertisers and adverts’ contents display are governed by their own terms and conditions are indicated in their various websites. Dual Global Mobile and its associated websites shall not be responsible or any misinformation or misrepresentation of such adverts’ contents by third party advertisers display on its website and associated websites.

3. Warranty:

Dual Global Mobile makes No WARRANTY of any kind, expressed or implied, as to the coverage areas for GSM SIM cards, any of its Cell Phones & Cell Phone Accessories/products, Global WiFi access and respective services provided by the local wireless carriers. Dual Global Mobile reserves the right to refuse returns for items/products/services deemed to have purchased for use and later return. Please, note that your Dual Global Mobile Smart SIM Card wireless usage in terms of making and receiving a call, voice quality and clarity may be interfered by the following factors but not limited to: service outages, structures, weather conditions, phone used, traffic volume, network changes, roaming networks disruption thereby affecting SIM outgoing and/or incoming calls, technical limitations and signal strength. This is also applicable to the Global WiFi access as well as the Phone Systems Global plans.

Dual Global Mobile Smart SIM Card user agrees to use the SIM at his or her own risk and that neither Dual Global Mobile or its parent, subsidiaries, affiliates, employees or agents warrant that the service will be uninterrupted nor error free. 

Dual Global Mobile Global WiFi access subscriber agrees to access the Global WiFi at his or her own risk and that neither Dual Global Mobile or its parent, subsidiaries, affiliates, employees or agents warrant that the service will be uninterrupted nor error free.  

Dual Global Mobile – Phone Systems Global plans subscriber agrees to access the Phone Systems Global plans at his or her own risk and that neither Dual Global Mobile or its parent, subsidiaries, affiliates, employees or agents warrant that the service will be uninterrupted or error free.  

These services and products are provided as they are available without any warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose of otherwise, including publishing errors within its websites. Dual Global Mobile and its affiliates, employees and agents specifically disclaim any and all warranties, including without limitation, warranties of title, merchantability, and fitness for a particular purpose and non-infringement of third party rights. 

In addition, Dual Global Mobile does not make any warranty that a customer request will be processed in a timely manner including the time to process a request as such timely manner is subject to other external factors outside our control which include but not limited to: web based processing, crytocurrencies or digital currencies payments, credit/debit cards and/or banking confirmation and processing periods, local/international mailing systems.

4. Terms and Conditions – Terms of use

Please, note that these terms and conditions of Use (otherwise known as “Legal Notice” apply to this Dual Global Mobile website and all its associated websites. Note that Easy Worldwide Solutions, LLC and other subsidiaries and affiliate websites may have their own separate policies and procedures.

This site is accessible worldwide and by using this site and all other associated websites, the user agrees to these terms (Legal Notice). If you do not agree to these terms do not use this website and its associated websites. Do not use this site for other unlawful purposes.

5. Downloading of Materials from this website

You may download material displayed on the Dual Global Mobile website for personal, non-commercial use only and may not transmit, use, reuse, distributor or modify any materials displayed on Dual Global Mobile site and its associated websites. Use of Dual Global Mobile website contents for any public or commercial purpose must request express written permission from Dual Global Mobile prior to usage. 

6. Prohibited Activities

You may not use any system that support hacking or any unauthorized or illegal means to gain unauthorized access to any part or function of this Site listed in this website and its associated websites. You may not use any devise or means or attempt to interfere with the proper working of this site. You may not copy, scan or otherwise breach any security measures of this site. Impersonation of this site is totally not unlawful.

7. Pricing

Prices are subject to change without prior notice. Products are shipped according to availability of stocks.

8. Returns/Refunds 

See Cancellation/Returns/Refunds Policy. Click to see full details.

9. Cancellation/Return/Refund Policy

See Cancellation/Returns/Refunds Policy. Click to see full details.

10. Dual Global Mobile SIM, Cell Phones and Cell Phones Accessories, Phone Systems Global and Global WiFi access Limited Warranty 

All Dual Global Mobile Smart SIMs and some Cell Phones & Accessories come with limited warranty, which up to 1 year warranty. If, however, your Dual Global Mobile Smart SIM is defective and is within one year after receipt, then please contact us at us support@dualglobalmobile.us for replacement. No cash value will be given for defective Dual Global Mobile Smart SIM used within the warranty period but a replacement of new SIM Card will be shipped to you directly or through Dual Global Mobile distributor in your area through which you purchased the SIM. Shipping and Handling fee would be the responsibility of Dual Global Mobile. 

11. Replacement of Lost or Defective SIM

In the event that you misplace or lost your SIM, you can request for a replacement SIM that will carry the same number at NO EXTRA COST to be bore by you. However, you will be responsible for shipping and handling cost whether international or domestic/national and the request for Replacement SIM must be ordered with an airtime of $50 minimum except your lost SIM already has an airtime of not less than $10 it before it got lost. Also, note that the duration for delivery of Replacement SIM may be a minimum of 1-3 weeks or so because of card manufacture and integration of the same previous number in the misplaced or lost SIM to the new SIM. Shipping cost is determined by the location you are located. If you request for a new SIM, you will have to purchase a new SIM at the prevailing retail price.

12. Pictorial Representation

Images/pictures on this website, its associated websites and/or catalogs may vary in sizes and formats as represented from the actual products.

13. Shipping & Handling

Applicable taxes and duties charges associated with international shipping are the responsibility of the customer unless otherwise indicated. Shipping and handling charges are non-refundable. Shipping and handling rates are subject to change without prior notice.

14. Termination, Suspension of SIM Account & SIM Accounts deemed Inactive, Global WiFi account & Phone System Global account

You agree that Dual Global Mobile, at its sole discretion may terminate your use of the Service or individual services provided or remove and discard any Content with such services. Dual Global Mobile may suspend all or any of the Services or individual services for lack of use of the SIM. Please, note that in a scenario where Dual Global Mobile terminate your SIM account with respect of violation of the use of the SIM as stated in this website, and if after thorough investigation that the violation was not a fault of your direct use of the SIM, any remaining air time balance in your account that was purchased less than 30 days from the date of your SIM account termination will be refunded to you; however, any remaining airtime in your SIM account that was purchased more than 30 days from the date of termination of your SIM account is non-refundable. 

SIM Account Suspension - A SIM account may be suspended if the user is using the SIM for activities different from those permitted by law. Such SIM account may be restored if we receive satisfactory answers that the user was not involved of the use of the SIM for such activities but perhaps may be as result of hacking, etc. we may restore the SIM account for the user. But if we receive unsatisfactory answers, we may proceed to terminate the SIM account accordingly.

SIM Account Inactivity - While the SIM Account remains active throughout the 12 calendar months especially with the UK number, a SIM account may become inactive if there are no activities such as placing a and/or receiving a call once the SIM is activated at least within a 6 calendar months period for up to 1 minute otherwise we may suspend your SIM account due to some regulations in the Global System of Mobile Communication (GSM) world. Suspension does not mean that your SIM account is canceled. It is only suspended due to some regulations in the GSM world. Your SIM account will be reactivated to normal if you request as long as it is within the 12 calendar months duration from the date of your first SIM activation. Also, we may require that you should try to place and/or call using your Dual Global Mobile US number if you have already activated it at least up to one minute call within every 60- day period whichever country you are located in the world [not a must you have to be physically present in the USA/Canada in every 60 days period with the SIM] in order to keep it active and usable as our Dual Global Mobile US number is permanent and does not require any monthly or year fee or plan like that of the Dual Global Mobile UK number. To request SIM account reactivation if suspended, please send an email to: support@dualglobalmobile.us with your Dual Global Mobile UK number and/or the 19 digit numbers printed below the bar code on the plastic card that came with your SIM.
A Global WiFi plan subscriber is expected to activate the voucher code within the validity date of the pass; within 7 days for a 7-day pass; within 30 days for a 30-day pass; within 90 days for a 90-day pass and within 365 days for a 365-day pass.

15. Governing Laws & General Information

This agreement and Your use of our Terms and General Conditions of Services are written in accordance and governed by the Laws of the United States of America. All disputes or claims that may arise with Dual Global Mobile and its affiliated and/or associated websites through its operations at the parent company - Easy Worldwide Solutions, LLC or its subsidiaries, affiliates, employees or agents will be handled by the exclusive jurisdiction of the public courts in Washington, District of Columbia. You agree that this agreement is interpreted to be fair and without creating any jeopardy against any party.  

16. Registered Office

Dual Global Mobile and its websites is a division of et&t USA, a trading name of Easy Worldwide Solutions, LLC. Easy Worldwide Solutions is a limited liability company registered in the United States of America whose Registered Office is at 1120 20th Street NW, Suite S-300-RLK, Washington, DC 20036, USA

Updated May 5, 2017